Privacy Policy

Overview

This Privacy Policy explains how LOOMS by LUCY collects, uses, stores, and shares information when you browse our website, create an account, place an order, join a wishlist, or contact our team.

By using our store, you acknowledge the practices described here. We only ask for information that supports your shopping experience, our operations, or our legal and security responsibilities.

Information we collect

Information you provide

• Name, email address, phone number, and account credentials.
• Shipping and billing addresses and other order details.
• Your selected payment method and payment or order status. We do not ask you to place card or UPI credentials in your account profile.
• Messages, support requests, reviews, or other information you send to us.

Information created through your use

• Cart contents, wishlist choices, purchases, coupons, and account activity.
• Search terms and interactions used to operate and improve product discovery.
• Basic device, browser, session, and security information generated when you use the site.

How we use information

We use personal information to provide and improve the store, including to:

• Create and maintain your account.
• Process orders, arrange delivery, provide order updates, and respond to questions.
• Maintain carts and wishlists and personalise useful parts of your shopping experience.
• Prevent misuse, investigate suspicious activity, and protect customers and the store.
• Comply with accounting, tax, legal, and regulatory obligations.

Cookies and sessions

Our website uses essential cookies and similar session technology to keep you signed in, remember your cart, protect forms, and maintain site security. Your browser may let you block cookies, but essential store functions may not work correctly without them.

How we share information

We do not sell your personal information. We may share only what is reasonably necessary with service providers that support hosting, communications, payments, analytics, order fulfilment, or delivery. These providers may use the information only for the services they perform for us.

We may also disclose information when required by law, to enforce our terms, or to protect the rights, safety, and integrity of our customers, our business, or others.

Your choices and rights

Subject to applicable law, you may ask to access, correct, update, or delete personal information linked to you. You can update certain profile and address details from your account. For other requests, contact us using the details below.

We may need to verify your identity before completing a request, and some records may be retained where required for legal, fraud-prevention, accounting, or dispute-resolution purposes.

Security and retention

We use reasonable administrative and technical safeguards designed to protect personal information. No online service can promise absolute security, so please use a strong password and keep your account details private.

We retain information only for as long as needed for the purposes described in this policy, including order support, security, legal compliance, and legitimate business records.

Children's privacy

Our store is intended for people who can lawfully enter into a purchase. We do not knowingly collect personal information from children without the consent required by applicable law. A parent or guardian who believes a child has provided information may contact us to request review or removal.

Policy updates

We may update this policy when our services, practices, or legal obligations change. The effective date at the top of this page shows when the latest version took effect.