Terms & Conditions

Agreement to these terms

These Terms & Conditions govern your access to the LOOMS by LUCY website and your use of its shopping, account, wishlist, contact, and ordering features. By using the website or placing an order, you agree to these terms and our Privacy Policy.

If you do not agree, please do not use the website. References to "we", "us", and "our" mean LOOMS by LUCY; "you" means the customer or website visitor.

Eligibility

You must be legally capable of entering into a purchase contract, or use the store with the involvement and consent of a parent or legal guardian. You are responsible for ensuring that the information you provide is accurate and that your use of the store complies with applicable law.

Accounts and access

• Keep your login credentials confidential and tell us promptly if you suspect unauthorised access.
• Provide current, complete, and accurate account and delivery information.
• Do not impersonate another person, create accounts for misuse, or attempt to bypass site security.

We may restrict access where reasonably necessary to protect the store, our customers, or comply with law.

Products, pricing, and orders

We aim to present product descriptions, colours, prices, availability, and images accurately. Screen settings and photography may cause minor colour differences, and natural or production variations may occur where relevant.

Adding an item to your cart does not reserve it. An order is subject to stock availability, successful checkout, and our acceptance. We may cancel or limit an order for a pricing error, stock issue, suspected misuse, or another reasonable operational or legal reason. If payment has already been received for a cancelled order, the applicable amount will be returned through the available payment process.

Payment

Available payment methods are shown during checkout. You agree to pay the order total displayed at checkout, including any applicable taxes, delivery charges, and discounts. Payment availability may depend on your location, order, or service provider.

Coupons and promotional offers may have additional eligibility rules, validity periods, usage limits, and exclusions. Unless stated otherwise, promotions cannot be exchanged for cash.

Shipping and delivery

Please provide a complete and serviceable delivery address. Delivery dates are estimates rather than guarantees and may be affected by destination, carrier operations, weather, public restrictions, or events beyond our reasonable control.

Risk and responsibility for an order pass as permitted by applicable law. Contact us promptly if a parcel is delayed, arrives damaged, or appears to be missing an item so we can review the issue.

Order changes, cancellations, and returns

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes after processing or dispatch has begun.

Return, exchange, and refund eligibility can depend on the product condition, category, reason for return, timing of the request, and applicable consumer law. Please contact our support team with your order number before sending any item back. Items should remain unused and include their original packaging and tags unless the item was received damaged or defective.

Website content

The website's branding, design, text, photographs, graphics, and software are owned by or licensed to LOOMS by LUCY and are protected by applicable intellectual-property laws. You may use the website for personal shopping only. You may not reproduce, sell, scrape, distribute, or commercially exploit its content without written permission.

Acceptable use and responsibility

Do not interfere with the website, introduce malicious code, attempt unauthorised access, misuse offers, submit unlawful content, or use the service in a way that harms others.

To the extent permitted by law, we are not responsible for indirect or unforeseeable losses arising from use of the website. Nothing in these terms excludes rights or remedies that cannot legally be excluded, including applicable consumer protections.

Third-party services

The website may link to or rely on third-party services such as payment, maps, communication, or delivery providers. Their services may be governed by their own terms and privacy practices, and we are not responsible for content or services outside our control.

Changes and applicable law

We may update these terms to reflect changes in the store, our operations, or applicable law. The effective date above identifies the current version. These terms are governed by applicable laws of India, and disputes will be handled by courts with lawful jurisdiction, subject to any consumer rights that apply.